Welcome to the Ombud Council
Ensuring an accessible and trusted financial sector ombud system.
Financial Customers
Unfairly treated by your financial institution? COMPLAIN to a financial ombud.
National Financial Ombud (NFO)
Resolves disputes related to banking, credit, non-bank credit and insurance.
Pension Funds Adjudicator (OPFA)
Handles complaints about pension fund administration and related matters.
Ombud for Financial Services Providers (FAIS Ombud)
Deals with complaints about advice or intermediary services provided by financial advisers, brokers & other intermediaries.
Johannesburg Stock Exchange Ombud (JSE Ombud)
Addresses complaints involving members of the JSE, typically related to trading and investment services.
Regulatory Matters
Ombud Council Rules
The Ombud Council has a full suite of regulatory, supervisory and enforcement powers over financial ombuds and financial ombud schemes and is tasked with making Ombud Council Rules (binding subordinate legislation) which impose obligations on ombuds and ombud schemes; on-site inspections, information gathering; designating schemes to deal with certain complaints where there is a jurisdiction gap and being able to impose penalties and take other enforcement action if a scheme commits serious misconduct. Read More
Designation
The Ombud Council is mandated to facilitate access by financial customers to appropriate ombuds. Section 211(1)(a) of the Financial Sector Regulation Act, 2017 empowers the Ombud Council to designate an existing ombud scheme to deal with and resolve complaints that are not covered by another recognised industry ombud scheme or statutory scheme. This enables the Ombud Council to broaden financial customer protection by closing jurisdictional gaps in the ombud system.Read More